Client Integrations Support

Dell - Open Box Program

Dell Open Box program includes Systems, Dell Parts and non-Dell products sold by Dell

DOB Overview

Dell open box program is for receiving returned products & parts sold by Dell

Lines of Business

There are 3 lines, ARC_TN (Systems)   ASL (Dell parts) & SNP (non-dell parts)

Workflow

All receiving lines use real-time communications with Dell

Applications

Administration, Receiving, Research, Part updates, and inventory cycle counting

WORKFLOW - DOB ANC_TN SYSTEMS RECEIVING

DOB ANC_TN

GTO- Get Tracking Object - (ARC_TN ONLY)

Purpose

Get Tracking Object method is used to create a tracking object at Dell.  Required for systems only.  The line of business is ARC_TN. When the GTO call is successful the bill of materials is returned from Dell.  The BOM is stored in Quantum DB and items in the BOM are displayed for the Receiver to select to receive.  

Parameters

LicensePlate - a unique value created by Quantum.
Route - route is determine by line-of-business, ARC_TN, ASL, SNP.
LOB - one option: ARC_TN.

Response

If the response contains an exception it may include the correct route required for a successful GTO call, this value should be passed back to the application and passed for the next GTO call attempt, otherwise the method should return a one (1) back to the application to indicate the GTO was successful.  

WORKFLOW - DOB ASL - DELL PARTS RECEIVING

DOB ASL - Dell Parts Receiving

GDD - Get DPS Details - DPS Edition (ASL + SNP ONLY)

Purpose

Get DPS Details is used to return the order details and bill-of-materials (BOM) for the Dell number (DPS).  

Parameters

DPS # - scanned by Quantum receiver
BUID - business unit identification (two options - 707 or 11)
LOB - three options: ANC_TN - ASL - SNP

Response

If the response does not include an exception it will contain an XML formatted document that provides both order details and the bill-of-materials.  The details are saved to Quantum DB and used to complete receiving assets.

GDD - Get DPS Details - Case Number Edition (ASL + SNP ONLY)

Purpose

Get DPS Details is used to return the order details and bill-of-materials (BOM) for the Dell order number.  Dell order number is a different tracking number than the Dell DPS number.

Parameters

Dell order number - scanned by Quantum receiver
BUID - business unit identification (two options - 707 or 11)
LOB - three options: ANC_TN - ASL - SNP

Response

If the response does not include an exception it will contain an XML formatted document that provides both order details and the bill-of-materials. The details are saved to Quantum DB and used to complete receiving assets.

WORKFLOW - DOB SNP DELL 3RD PARTY PARTS RECEIVING

DOB SNP - 3RD PART PARTS RECEIVING

UTOI - Update Tracking Object Inventory - (ARC_TN)

Purpose

The UTOI call is used to update the inventory related to a tracking object.  Other than part serial number that must be scanned by the receiver all other values will come from the BOM.

Parameters

Tracking Object - Serial Number of Asset
Route - Current route asset resides in
Structure ID - Provided in BOM (Bill of Materials)
Status - Removed or Integrated
Instance (LOB)  - ARC_TN

Response

If the response does not include an exception it will contain an XML formatted document that provides UTOI details saved to the GDOUtoi table. 

UTOI - Update Tracking Object Inventory - (ASL)

Purpose

The UTOI call is used to update the inventory related to a tracking object.  Other than part serial number that must be scanned by the receiver all other values will come from the BOM.

Parameters

Tracking Object - Quantum generated tracking number of Asset
Route - Current route asset resides in
Part Number - Part number of part to be included in tracking objects inventory
Part Serial - Serial number of part
Instance (LOB) - ASL

Response

If the response does not include an exception it will contain an XML formatted document that provides UTOI details saved to the GDOUtoi table.

UTOI - Update Tracking Object Inventory - (SNP)

Purpose

The UTOI call is used to update the inventory related to a tracking object.  Other than part serial number that must be scanned by the receiver all other values will come from the BOM.

Parameters

Tracking Object - Quantum generated tracking number of Asset
Route - Current route asset resides in
Alpha SKU - Dell SKU number
Vendor Part - Constraint & Part number
Manufacturing Part - Constraint & Part number
Instance (LOB) - SNP

Response

If the response does not include an exception it will contain an XML formatted document that provides UTOI details saved to the GDOUtoi table.

UTOA - Update Tracking Object Attributes - (ARC_TN)

Purpose

The UTOA call is used to update the tracking object attributes.  Attributes assist Dell in making a determination for the final route.

Parameters

Tracking Object - Serial Number of Asset
Route - Current route asset resides in
Part Number - Part number of part to be included in tracking objects inventory
Part Serial - Serial number of part
LOB - three options: ANC_TN

Response

If the response does not include an exception it will contain an XML formatted document that provides both order details and the bill-of-materials. The details are saved to Quantum DB and used to complete receiving assets.

GAR - Get Available Routes - (ALL LINES)

Purpose

The GAR call is used to request the next or final route where the tracking object should be routed.

Parameters

Dell order number - scanned by Quantum receiver
BUID - business unit identification (two options - 707 or 11)
LOB - three options: ANC_TN - ASL - SNP

Response

If the response does not include an exception it will contain an XML formatted document that provides both order details and the bill-of-materials. The details are saved to Quantum DB and used to complete receiving assets.

MLP - Move License Plate - (ALL LINES)

Purpose

The MLP call is used to inform Dell that the tracking object is moved to the desired route provided by the GAR call.

Parameters

Dell order number - scanned by Quantum receiver
BUID - business unit identification (two options - 707 or 11)
LOB - three options: ANC_TN - ASL - SNP

Response

If the response does not include an exception it will contain an XML formatted document that provides both order details and the bill-of-materials. The details are saved to Quantum DB and used to complete receiving assets.